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If your order is defective/damaged, you have 7 days upon receiving the item(s) to return your order, unless stated otherwise in the product description. If the item(s) that you ordered is beyond 7 days after receiving the item, please contact the manufacturer directly.
Once Quality Control has inspected the returned item(s), we will aim to process your return within 5 business days.
Table 1 outlines the type of returns allowed by the return policy and the general condition that the items must be returned in by the customer, in order for the return to be considered valid. The fulfillment centers have 5 business days upon return of the item to the warehouse to assess if the returned item meets the return conditions specified in the table below.
Items returned to the warehouse that do not meet the conditions listed below will not be eligible for either a customer refund or replacement.
|Type of Return||Description||Condition for return*|
If the product meets the return conditions and the customer specifies a refund, the allowable refund methods are listed below in table 3 (based on the payment method used at the time of purchase). Moreover, all customers have the option to be refunded via a Gift Voucher that can be used for future purchases.
|Payment Method (time of purchase)||Refund Method/s||Number of Days*|
|Credit Card||Credit Card reimbursement Gift Voucher||5-15 days|
|Bank Deposit (over the counter) - Cash||Gift Voucher||5-15 days|