Returns

We know that you will be pleased with your purchases from Circuitrocks. However, there may be occasions when you will need to return items to us.

Returns

If your order is defective/damaged, you have 7 days upon receiving the item(s) to return your order, unless stated otherwise in the product description. If the item(s) that you ordered is beyond 7 days after receiving the item, please contact the manufacturer directly.

Once Quality Control has inspected the returned item(s), we will aim to process your return within 5 business days.

2.1 Condition of returned items

Table 1 outlines the type of returns allowed by the return policy and the general condition that the items must be returned in by the customer, in order for the return to be considered valid. The fulfillment centers have 5 business days upon return of the item to the warehouse to assess if the returned item meets the return conditions specified in the table below.

Items returned to the warehouse that do not meet the conditions listed below will not be eligible for either a customer refund or replacement.

Table 1: General Return Conditions for Return Types

Type of ReturnDescriptionCondition for return*
Defective Items
  • Item/s do not work based on manufacturers specifications (i.e. manufacturers defect)
  • In original packaging, all accessories intact
Mishandled Items
  • Damages based on courier mishandling the item
  • Unopened box, seal intact
Incorrect Shipments
  • Item/s received are incorrect based on what the customer has ordered (or what was specified on the website at the time of purchase)
  • Unopened box/packaging, seal intact


2.2 Method of Refund

If the product meets the return conditions and the customer specifies a refund, the allowable refund methods are listed below in table 3 (based on the payment method used at the time of purchase). Moreover, all customers have the option to be refunded via a Gift Voucher that can be used for future purchases.

Table 2: Refund Options (all payment methods have the option to be refunded via Gift Voucher)


Payment Method (time of purchase)Refund Method/sNumber of Days*
Credit CardCredit Card reimbursement Gift Voucher5-15 days
Bank Deposit (over the counter) - CashGift Voucher5-15 days