Policy
Shipping Policy
We ship nationwide within the Philippines. For urgent needs, pick-up is available in Parañaque City. Below are our processing times, delivery estimates, and FAQs.
Last updated: October 29, 2025
📌 Quick Facts
📍 Coverage: Philippines (nationwide)
⏱️ Cut-off: 6:00 PM (except Sun/holidays)
🚚 ETA: 2–3 days from courier pickup
🔎 Tracking sent after hand-off
🏪 Pick-Up: Sucat, Parañaque City
ETAs are courier estimates; weather and routing can affect actual delivery.
🗺️ Where We Ship
We currently ship to addresses within the Philippines only—residential, office, and designated receiving areas.
⏱️ Order Processing & Cut-off
- Same-day processing: Orders placed before 6:00 PM (except Sundays & holidays) are processed the same day if items are in stock.
- Weekend/holiday orders: Queued for the next business day.
- Out-of-stock/backorders: We’ll contact you with options (wait, swap, or refund for the affected item).
🚚 Estimated Delivery Time
ETAs are based on courier guidance and may vary due to weather, access, and routing.
| Destination | Typical ETA from Courier Pickup | Notes |
|---|---|---|
| Metro Manila | 2–3 days | Subject to courier routing & weather |
| Provincial (Luzon / Visayas / Mindanao) | 2–3 days | Remote areas may take longer |
📦 Shipping Methods & Tracking
- Couriers: We ship via reputable third-party couriers.
- Tracking: We’ll mark your order as Shipped and send tracking details after hand-off.
- Delivery attempts: Couriers typically attempt delivery multiple times and may contact you if needed.
🏪 Pick-Up Option (If You Need It ASAP)
Address: 7974-A Villa Mendoza Subd., Lopez Area, Sucat, Parañaque City
- Place your order online.
- Wait for our confirmation that your order is ready for pick-up.
- Bring your order number and a valid ID.
💳 Shipping Fees
- Rates are calculated at checkout based on weight, dimensions, and destination.
- Any free-shipping promotions will appear at checkout if available.
✍️ Address Accuracy & Undeliverable Packages
- Please ensure your name, address, and contact details are complete and accurate.
- Returned packages due to incorrect/incomplete details can be reshipped; additional shipping fees may apply.
🛡️ Loss, Damage & Delays
- Damaged on arrival: Contact us within 48 hours of delivery with photos of the item and packaging so we can assist.
- Lost shipments: If tracking shows no movement beyond reasonable time, message us so we can coordinate with the courier.
- Force majeure: Weather, access restrictions, and route issues may extend delivery time beyond estimates.
🛠️ Order Changes & Cancellations
- Address or item changes are possible if the order has not yet shipped—contact us immediately.
- Once shipped, changes are limited; we’ll advise options case-by-case.
❓ Frequently Asked Questions
How fast will I get my order?
Typical delivery is 2–3 days for Metro Manila and most provincial addresses after the courier picks up your package. Remote areas may take longer.
Do you process orders on the same day?
Yes—orders placed before 6:00 PM (except Sundays & holidays) are processed the same day if items are in stock.
Can I pick up my order?
Yes. Pick-up is available at 7974-A Villa Mendoza Subd., Lopez Area, Sucat, Parañaque City. Please wait for confirmation that your order is ready.
Do you ship internationally?
At this time, we ship within the Philippines only.
How do I track my shipment?
We’ll send your tracking number and mark your order as Shipped once the courier picks up your package. Use the tracking link for live updates.
🇵🇭 Tagalog (Simplified Summary)
Sakop: Buong Pilipinas. Cut-off: Bago mag-6:00 PM (maliban sa Linggo at holidays) para ma-process sa parehong araw kung on-hand ang item. ETA: Karaniwang 2–3 araw mula courier pickup. Pick-Up: 7974-A Villa Mendoza Subd., Lopez Area, Sucat, Parañaque City. Tracking: Ipapadala kapag na-turnover na sa courier.