How to order
Order Status Information
Once you place your order, it will pass through a series of statuses during operation.
Aligned Statuses
Pending - This indicates we’ve received your order but the payment has not been confirmed yet.
Processing - Your order's payment has been confirmed. We will now start to print the pick list of your order.
Picking - Your order has been printed, and we’re in the process of pulling your parts from our shelves. No changes to your order are possible once it is in this status or further.
Packing - All stock has been pulled for your order. It is now waiting to be packed up. No changes to your order are possible once it is in this status or further.
Shipped - Your order has been completely packaged and transported to the courier's dock. It’s ready to go! You should receive an email that your stuff is on the way to you (with a tracking number if your shipping method is tracked). Note: Please keep in mind that once your order is in the “Shipped” status we cannot make any changes to it.
Other Statuses You May Encounter
Exception - This indicates your order needs human interaction before it can be released for shipment. This is often the case with lithium batteries, delivery restriction on your location, and orders you have requested be paused for changes. Orders in Exception status usually get cleared quickly. We will contact you if we need additional information.
Ready For Pickup - This applies to customers who chose the "Pick up from Store" as their shipping method. It means your order is at our front desk waiting for you to come pick it up. You can also summon a Grab or Lalamove to pick it up on your behalf.