Refund & Return Policy

📌 Quick Summary

Please adjust the return window and DOA period above to match your exact policy.

✅ Eligibility

• Item is returned within EDIT ME: e.g., 7 days of delivery (based on courier tracking).
• Item is in the required condition (see Item Condition).
• Proof of purchase (order number/receipt) is included.
• Item is not listed under Non-returnable Items.

🧭 How to Start a Return

1. Go to Contact Us and select “Return/Exchange”.
2. Provide your order number, item(s), reason, and photos/videos (for DOA/defect).
3. Wait for our return instructions and RMA details (if applicable).
4. Pack items securely with all accessories and the original packaging.
5. Ship back via the instructed method, or arrange drop-off/pick-up if allowed.

Returns sent without prior coordination may be delayed in processing.

📦 Item Condition

• Unopened/unused: Eligible for refund/exchange.
• Opened but unused: Keep all packaging and accessories; subject to inspection.
• Used/installed: Eligible only for defects/warranty; cosmetic wear may affect eligibility.
• Evidence of misuse/incorrect wiring/over-voltage: Not eligible.

For electronics, always power down before wiring; follow datasheets and observe polarity/current/thermal limits.

🚫 Non-returnable Items

• Consumables (e.g., solder, adhesives, thermal paste) once opened.
• Cut-to-length wires/cables, custom prints, or special orders.
• Software, licenses, or downloadable files.
• Clearance/“as-is” items where marked final sale.
• Items damaged due to misuse, improper installation, or modification.

💳 Refund Methods & Timelines

We’ll notify you via email once your refund or exchange has been processed.

🔁 Exchanges

• Exchanges are subject to stock availability at the time of processing.
• If unavailable, we can issue a refund to the original method or store credit.

🛠 Defective / Damaged on Arrival (DOA)

• Report DOA within 48 hours of delivery with photos/videos of the item and packaging.
• We’ll troubleshoot with you; if confirmed defective, we’ll replace or refund.
• Damage due to incorrect wiring, over-voltage, or modification is not covered.

💼 Return Shipping & Fees

• Defective/DOA or wrong item sent: We cover reasonable return shipping per instructions.
• Change-of-mind / not needed: Return shipping is your responsibility.
• Restocking: EDIT ME: e.g., none for unopened; opened items may be subject to inspection-based deductions where allowed.

📮 Undeliverable / Misdirected Packages

• Returned packages due to incomplete/incorrect address can be reshipped; additional shipping fees may apply.
• Please ensure your name, address, and mobile number are complete and accurate at checkout.

❓ FAQ

📬 Contact

To request a return, exchange, or refund, please visit Contact Us with your order number and photos/videos if applicable.