How we collect, use, and protect your information when you browse, order, or contact us.
📌 Quick Facts
This summary is plain-language. If law requires different terms, the law controls.
🧭 Scope
- Applies to data collected on our website, checkout, customer support, and official social channels.
- Covers customers and site visitors in the Philippines and other regions where we sell/ship.
- Linked third-party sites/services have their own privacy practices.
📥 What We Collect
- Identifiers & contact: name, email, phone, billing/shipping addresses.
- Order & payment: items, totals, status, chosen method (processors handle card data; we don’t store full card numbers).
- Delivery & support: courier/tracking info; messages and attachments you send us.
- Technical data: IP, device/browser, pages viewed, events (via cookies, pixels, analytics).
- Preferences & consents: newsletter opt-ins/outs, cookie choices.
⚙️ How We Use Your Information
- Process and deliver orders; provide invoices and updates.
- Customer support, warranty handling, and returns.
- Improve site performance, product selection, and content.
- Fraud prevention and service security.
- Marketing communications (opt-out anytime) and campaign measurement where enabled.
- Legal compliance (tax, accounting, consumer protection).
🍪 Cookies & Similar Technologies
- Essential: checkout, security, and core features.
- Analytics: understand visits and improve the site.
- Advertising (optional): measure campaigns and show relevant promos.
Use our cookie banner/settings (if available) or your browser controls to manage non-essential cookies.
🗃️ How Long We Keep Data
We retain information only as long as needed for the purposes above, unless a longer period is required by law.
| Data category | Typical retention | Why |
|---|---|---|
| Order records (incl. invoices) | Up to 7 years | Tax, accounting, warranty |
| Support messages/attachments | Up to 24 months | Follow-ups, quality assurance |
| Marketing email preferences | Until you opt out | Respect choices; proof of consent |
| Analytics events (aggregated) | ~26 months | Trends and site improvement |
| Security/fraud logs | ~12 months | Abuse detection, investigations |
🔒 How We Protect Your Information
- Administrative, technical, and physical safeguards proportionate to risk.
- Restricted access with authentication and logging.
- Payments handled by PCI-compliant processors; we don’t store full card numbers.
No method of transmission or storage is 100% secure. If you suspect an issue, contact us immediately.
🧾 Your Privacy Choices & Rights
- Access/Portability: request a copy of your data.
- Correction: ask us to fix inaccurate information.
- Deletion: request deletion where applicable.
- Opt-out of marketing: use unsubscribe links or contact us.
- Cookies: adjust via banner/settings or your browser.
To exercise rights, message us via Contact Us with your name, contact details, and request type.
🌐 International Transfers
Your information may be processed in countries other than where you live. We use providers with appropriate safeguards and rely on lawful transfer mechanisms where required.
👧 Children’s Privacy
Our site is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.
📝 Changes to This Policy
We may update this page to reflect operational or legal changes. The “Last updated” date shows the most recent revision.
📬 Contact Us
Questions or requests? Visit Contact Us. Include your name, contact details, and a short description of your request.
❓ Frequently Asked Questions
Can I opt out of marketing emails?
Do you sell personal information?
How do I request deletion or a copy of my data?
How can I manage cookies?
If anything here conflicts with mandatory law, the law controls.